To access your personal area, enter your data. If you do not have an account, you can register here
Enter the email address you used in your registration:
Enter the email address you used in your registration:
To learn more about Solzaima’s products and its features, please view our most frequently asked questions. Use the filters to make your search easier.
Solzaima does not carry out installations, however, it has specialist retailers to which it delivers throughout the country that are technically accredited to perform a correct installation.
15-20% is the indicated humidity for the pellets.
<20% is the indicated humidity for a log.
You must use Pellets certified by the EN Plus A1 standard. The use of uncertified pellets leads to loss of warranty.
In case of doubt about the operation of your equipment, you should contact the Technical Assistance Department by completing the form available at www.solzaima.co.uk/apoio-a-cliente or send an e-mail to apoio.cliente@solzaima.com.
Solzaima does not sell directly to the public. However, you can fill out the form available at www.solzaima.co.uk/onde-comprar and we will tell you the point of sale closest to your area of residence.
You can calculate the proper power for your equipment by following the steps in the Solzaima Choice Guide, available at www.solzaima.co.uk/guia-de-aquecimento.
This phenomenon is associated with primary circuit feed temperature, high relative humidity, flat and linear thermal bridges / lack of insulation and ambient dust / particles. The phenomenon occurs when humid air is heated by the equipment and "grabs" some dirt and impregnates the walls / tiles. The same is also verifiable in equipment such as refrigerators, refrigerators, electric heaters, or others. When stains are darker there may be some source of soot, such as the chimney of a poorly insulated or maintenance-required equipment, a fireplace, proximity to industrial areas, or others.
This phenomenon is associated with primary circuit feed temperature, high relative humidity, flat and linear thermal bridges / lack of insulation and ambient dust / particles. The phenomenon occurs when humid air is heated by the equipment and "grabs" some dirt and impregnates the walls / tiles. The same is also verifiable in equipment such as refrigerators, refrigerators, electric heaters, or others. When stains are darker there may be some source of soot, such as the chimney of a poorly insulated or maintenance-required equipment, a fireplace, proximity to industrial areas, or others.
This phenomenon is associated with primary circuit feed temperature, high relative humidity, flat and linear thermal bridges / lack of insulation and ambient dust / particles. The phenomenon occurs when humid air is heated by the equipment and "grabs" some dirt and impregnates the walls / tiles. The same is also verifiable in equipment such as refrigerators, refrigerators, electric heaters, or others. When stains are darker there may be some source of soot, such as the chimney of a poorly insulated or maintenance-required equipment, a fireplace, proximity to industrial areas, or others.
The internal 3V battery of the display may be damaged or uncharged. Charge the battery (do not remove the appliance from the electrical outlet for 1 week). If the problem persists, please request an intervention.
The internal 3V battery of the display may be damaged or uncharged. Charge the battery (do not remove the appliance from the electrical outlet for 1 week). If the problem persists, please request an intervention.
The internal 3V battery of the display may be damaged or uncharged. Charge the battery (do not remove the appliance from the electrical outlet for 1 week). If the problem persists, please request an intervention.
The internal 3V battery of the display may be damaged or uncharged. Charge the battery (do not remove the appliance from the electrical outlet for 1 week). If the problem persists, please request an intervention.
It should purge the installation, check the speed of the pump and increase if possible. Points to check if the installation purge does not solve:
1 - Are non-heated radiators far from the heat source? The pump may not be sufficient for installation size or it is oversized.
2- What distribution pipe does the diameter have? Is it the same throughout the facility? It must follow the manufacturer's instructions and calculate it so as not to impair circulation.
It should purge the installation, check the speed of the pump and increase if possible. Points to check if the installation purge does not solve:
1 - Are non-heated radiators far from the heat source? The pump may not be sufficient for installation size or it is oversized.
2- What distribution pipe does the diameter have? Is it the same throughout the facility? It must follow the manufacturer's instructions and calculate it so as not to impair circulation.
Check the connection of the air / gas probe and replace it in the event of a malfunction, since the probe cable may have a cut.
Check the connection of the air / gas probe and replace it in the event of a malfunction, since the probe cable may have a cut.
Check the connection of the air / gas probe and replace it in the event of a malfunction, since the probe cable may have a cut.
Check the connection of the air / gas probe and replace it in the event of a malfunction, since the probe cable may have a cut.
Check the connection of the air / gas probe and replace it in the event of a malfunction, since the probe cable may have a cut.
Check if:
1. The section of the chimney is correct and unobstructed;
2. There is some obstruction in the extractor and / or air intake;
3. The turbulators are clean;
4. The trap door is properly seated.
Check if:
1. The section of the chimney is correct and unobstructed;
2. There is some obstruction in the extractor and / or air intake;
3. The turbulators are clean;
4. The trap door is properly seated.
Check if:
1. The section of the chimney is correct and unobstructed;
2. There is some obstruction in the extractor and / or air intake;
3. The turbulators are clean;
4. The trap door is properly seated.
Check if:
1. The section of the chimney is correct and unobstructed;
2. There is some obstruction in the extractor and / or air intake;
3. The turbulators are clean;
4. The trap door is properly seated.
Check if:
1. The section of the chimney is correct and unobstructed;
2. There is some obstruction in the extractor and / or air intake;
3. The turbulators are clean;
4. The trap door is properly seated.
The infrared control of the TV, air conditioner, or other equipment may use the same frequency as the stove control. Please disable the command through the Technical Menu.
The infrared control of the TV, air conditioner, or other equipment may use the same frequency as the stove control. Please disable the command through the Technical Menu.
Check if the ECO option is on, if it is set to OFF. Does equipment show any errors? If yes check the source via the error list in the instruction manual. If possible, make sure the stability of the mains current makes measurements.
Check if the ECO option is on, if it is set to OFF. Does equipment show any errors? If yes check the source via the error list in the instruction manual. If possible, make sure the stability of the mains current makes measurements.
Check if the ECO option is on, if it is set to OFF. Does equipment show any errors? If yes check the source via the error list in the instruction manual. If possible, make sure the stability of the mains current makes measurements.
Check if the ECO option is on, if it is set to OFF. Does equipment show any errors? If yes check the source via the error list in the instruction manual. If possible, make sure the stability of the mains current makes measurements.
The pump normally only switches off at 50 ° C water temperature. You should increase the pump's Off temperature to 50 ° C if you have AQS accumulator or tank of inertia. The pump off temperature must match the set temperature of said components.
The pump normally only switches off at 50 ° C water temperature. You should increase the pump's Off temperature to 50 ° C if you have AQS accumulator or tank of inertia. The pump off temperature must match the set temperature of said components.
Check if the machine is plugged in and that the ON / OFF switch is on. Were there any anomalies in the electrical network / thunderstorms? If so, the fuses may be blown and need to be replaced.
Check if the machine is plugged in and that the ON / OFF switch is on. Were there any anomalies in the electrical network / thunderstorms? If so, the fuses may be blown and need to be replaced.
Check if the machine is plugged in and that the ON / OFF switch is on. Were there any anomalies in the electrical network / thunderstorms? If so, the fuses may be blown and need to be replaced.
Check if the machine is plugged in and that the ON / OFF switch is on. Were there any anomalies in the electrical network / thunderstorms? If so, the fuses may be blown and need to be replaced.
Check the recipe and composition of pellets - should avoid pellet with high composition in chlorine and sulfur. If you have too high a dose and create a "forge" flame, you will damage the burner more quickly. Another aspect to check is the quality of the pellet and the location of the armanezamento - pellet with humidity, when burning, will deform the glass. Finally, perform maintenance and cleaning according to instruction manual for a longer life of the glass and the equipment.
Check the recipe and composition of pellets - should avoid pellet with high composition in chlorine and sulfur. If you have too high a dose and create a "forge" flame, you will damage the burner more quickly. Another aspect to check is the quality of the pellet and the location of the armanezamento - pellet with humidity, when burning, will deform the glass. Finally, perform maintenance and cleaning according to instruction manual for a longer life of the glass and the equipment.
Check the recipe and composition of pellets - should avoid pellet with high composition in chlorine and sulfur. If you have too high a dose and create a "forge" flame, you will damage the burner more quickly. Another aspect to check is the quality of the pellet and the location of the armanezamento - pellet with humidity, when burning, will deform the glass. Finally, perform maintenance and cleaning according to instruction manual for a longer life of the glass and the equipment.
Check the recipe and composition of pellets - should avoid pellet with high composition in chlorine and sulfur. If you have too high a dose and create a "forge" flame, you will damage the burner more quickly. Another aspect to check is the quality of the pellet and the location of the armanezamento - pellet with humidity, when burning, will deform the glass. Finally, perform maintenance and cleaning according to instruction manual for a longer life of the glass and the equipment.
Is the interface installed and properly connected? The thermostat / timer thermostat contact connection must be at the remote input (interface). Check if you are requesting a temperature on the thermostat / chronothermostat and if the receiver is receiving signal from the transmitter. If the problem arises from the machine or the thermostat / thermostat, make a direct connection to the remote input (electric shunt) and check that the machine starts, if it starts, the problem is not related to the machine.
Is the interface installed and properly connected? The thermostat / timer thermostat contact connection must be at the remote input (interface). Check if you are requesting a temperature on the thermostat / chronothermostat and if the receiver is receiving signal from the transmitter. If the problem arises from the machine or the thermostat / thermostat, make a direct connection to the remote input (electric shunt) and check that the machine starts, if it starts, the problem is not related to the machine.
In this case, you must open at least 50 radiator elements.
Scenario 3 - Does the installation prioritize AQS?
In this case, you should analyze the heating temperature of the stove during heating of the AQS and increase the hysteresis, if necessary.
Also check if the radiator valves are all open.">Scenario 1 - Did the stove deactivate because of overheating?
In this case, the heating temperature (for example, 70 ° C) should be increased.
Scenario 2 - "Temperature Standby Deactivation" appears on the display?
In this case, you must open at least 50 radiator elements.
Scenario 3 - Does the installation prioritize AQS?
In this case, you should analyze the heating temperature of the stove during heating of the AQS and increase the hysteresis, if necessary.
Also check if the radiator valves are all open.
In this case, you must open at least 50 radiator elements.
Scenario 3 - Does the installation prioritize AQS?
In this case, you should analyze the heating temperature of the stove during heating of the AQS and increase the hysteresis, if necessary.
Also check if the radiator valves are all open.">Scenario 1 - Did the stove deactivate because of overheating?
In this case, the heating temperature (for example, 70 ° C) should be increased.
Scenario 2 - "Temperature Standby Deactivation" appears on the display?
In this case, you must open at least 50 radiator elements.
Scenario 3 - Does the installation prioritize AQS?
In this case, you should analyze the heating temperature of the stove during heating of the AQS and increase the hysteresis, if necessary.
Also check if the radiator valves are all open.
You should perform a cleaning of the sawdust from the bottom of the pellet tank. Take into consideration the pellet in use: diameter, humidity, etc. If cleaning the pellet tank does not solve the problem, remove the worm motor to analyze the cause.
You should perform a cleaning of the sawdust from the bottom of the pellet tank. Take into consideration the pellet in use: diameter, humidity, etc. If cleaning the pellet tank does not solve the problem, remove the worm motor to analyze the cause.
You should perform a cleaning of the sawdust from the bottom of the pellet tank. Take into consideration the pellet in use: diameter, humidity, etc. If cleaning the pellet tank does not solve the problem, remove the worm motor to analyze the cause.
You should perform a cleaning of the sawdust from the bottom of the pellet tank. Take into consideration the pellet in use: diameter, humidity, etc. If cleaning the pellet tank does not solve the problem, remove the worm motor to analyze the cause.
Check pellets in the tank. To unlock it, you must:
1 - Remove the plug from the mains;
2 - Remove the burner;
3 - Arrange a fine iron or screwdriver and insert it into the worm channel in continuous (not rough) movements to try to unravel;
4 - Remove the covers and the worm motor has to shake (right / left, up / down) to help clear the task loads of pellets can assist (only available when off equipment).
Check pellets in the tank. To unlock it, you must:
1 - Remove the plug from the mains;
2 - Remove the burner;
3 - Arrange a fine iron or screwdriver and insert it into the worm channel in continuous (not rough) movements to try to unravel;
4 - Remove the covers and the worm motor has to shake (right / left, up / down) to help clear the task loads of pellets can assist (only available when off equipment).
Check pellets in the tank. To unlock it, you must:
1 - Remove the plug from the mains;
2 - Remove the burner;
3 - Arrange a fine iron or screwdriver and insert it into the worm channel in continuous (not rough) movements to try to unravel;
4 - Remove the covers and the worm motor has to shake (right / left, up / down) to help clear the task loads of pellets can assist (only available when off equipment).
Check pellets in the tank. To unlock it, you must:
1 - Remove the plug from the mains;
2 - Remove the burner;
3 - Arrange a fine iron or screwdriver and insert it into the worm channel in continuous (not rough) movements to try to unravel;
4 - Remove the covers and the worm motor has to shake (right / left, up / down) to help clear the task loads of pellets can assist (only available when off equipment).
You should check if the program on the stove type is correct. You must access the Technical Menu> General Settings> StoveType. When we select the type of stove Alpes in a Douro machine, the pump always works when we connect the machine to the electric current.
You should check if the program on the stove type is correct. You must access the Technical Menu> General Settings> StoveType.
When checking that your equipment consumes firewood very quickly and creates a flame of high proportions it should: close the air intake register; close the chimney regulator (when applicable). If it is the Trevi model, you should close the holes in the ash box. Another aspect to check is the hardness of the firewood you are using after the firing phase. If it is a wood of softer hardness, it will have a faster combustion, on the other hand, a harder wood will have a slower combustion speed. It may be necessary to evaluate the suitability of installing a draft stabilizer.
When checking that your equipment consumes firewood very quickly and creates a flame of high proportions it should: close the air intake register; close the chimney regulator (when applicable). If it is the Trevi model, you should close the holes in the ash box. Another aspect to check is the hardness of the firewood you are using after the firing phase. If it is a wood of softer hardness, it will have a faster combustion, on the other hand, a harder wood will have a slower combustion speed. It may be necessary to evaluate the suitability of installing a draft stabilizer.
You must adjust the Airflow (lpm) and Fumes extractor (rpm) parameters in the Activation phase and ON phase. You can also adjust the flame in the item Fumes Extractor Offset (both on activation and on power). It may be necessary to apply a log to the stack to reduce overdraft.
You must adjust the Airflow (lpm) and Fumes extractor (rpm) parameters in the Activation phase and ON phase. You can also adjust the flame in the item Fumes Extractor Offset (both on activation and on power). It may be necessary to apply a log to the stack to reduce overdraft.
You should check the air mass sensor operation and the reading value of lpm. If necessary, you should replace the sensor, and if the sensor is damaged, the extractor does not function properly. Make sure the equipment and the chimney are clean and clear.
You should check the air mass sensor operation and the reading value of lpm. If necessary, you should replace the sensor, and if the sensor is damaged, the extractor does not function properly. Make sure the equipment and the chimney are clean and clear.
You should check the air mass sensor operation and the reading value of lpm. If necessary, you should replace the sensor, and if the sensor is damaged, the extractor does not function properly. Make sure the equipment and the chimney are clean and clear.
You must confirm the correct implementation of the program, in particular if:
1. The date and time are correct;
2. Individual programs are active;
3. The chrono function is active.
If everything is correct, you should request an intervention or replace the display.
You must confirm the correct implementation of the program, in particular if:
1. The date and time are correct;
2. Individual programs are active;
3. The chrono function is active.
If everything is correct, you should request an intervention or replace the display.
You must confirm the correct implementation of the program, in particular if:
1. The date and time are correct;
2. Individual programs are active;
3. The chrono function is active.
If everything is correct, you should request an intervention or replace the display.
You should reduce the value of transient and power performances. To do this, you must access the Settings menu> Recipe for pellets.
You should reduce the value of transient and power performances. To do this, you must access the Settings menu> Recipe for pellets.
You should reduce the value of transient and power performances. To do this, you must access the Settings menu> Recipe for pellets.
You should reduce the value of transient and power performances. To do this, you must access the Settings menu> Recipe for pellets.
Can not select the desired temperature? Go to the "Settings - Thermostat" menu and turn the thermostat to OFF.
Can not select the desired temperature? Go to the "Settings - Thermostat" menu and turn the thermostat to OFF.
You should analyze, depending on the type of installation, the potential cause for the fault. Find a list of potential causes below.
1. Too much time connected;
2. Poor resistance installation;
3. Air intake with high pressure drop in the intake;
4. High ignition temperatures;
5. Lack of burner cleaning;
6. Pellets with high moisture content;
7. High number of lights;
8. Poor sizing;
9. Thermostats and chronothermostats without hysteresys.
You should analyze, depending on the type of installation, the potential cause for the fault. Find a list of potential causes below.
1. Too much time connected;
2. Poor resistance installation;
3. Air intake with high pressure drop in the intake;
4. High ignition temperatures;
5. Lack of burner cleaning;
6. Pellets with high moisture content;
7. High number of lights;
8. Poor sizing;
9. Thermostats and chronothermostats without hysteresys.
You should analyze, depending on the type of installation, the potential cause for the fault. Find a list of potential causes below.
1. Too much time connected;
2. Poor resistance installation;
3. Air intake with high pressure drop in the intake;
4. High ignition temperatures;
5. Lack of burner cleaning;
6. Pellets with high moisture content;
7. High number of lights;
8. Poor sizing;
9. Thermostats and chronothermostats without hysteresys.
You should analyze, depending on the type of installation, the potential cause for the fault. Find a list of potential causes below.
1. Too much time connected;
2. Poor resistance installation;
3. Air intake with high pressure drop in the intake;
4. High ignition temperatures;
5. Lack of burner cleaning;
6. Pellets with high moisture content;
7. High number of lights;
8. Poor sizing;
9. Thermostats and chronothermostats without hysteresys.
Check the pressure through the User Info Menu and restore the correct system pressure. The equipment working in the present condition is no more than power 1, and may not fit the desired one.
The maintenance anomaly ("service" message on the display) means that the equipment has more than 2100 hours of service. This anomaly does not interfere with the use of the equipment and is a reminder to carry out the maintenance tasks duly identified in the instruction manual. You must maintain the equipment and then restart the time counter (access through the Technical Menu) to eliminate the fault message.
The maintenance anomaly ("service" message on the display) means that the equipment has more than 2100 hours of service. This anomaly does not interfere with the use of the equipment and is a reminder to carry out the maintenance tasks duly identified in the instruction manual. You must maintain the equipment and then restart the time counter (access through the Technical Menu) to eliminate the fault message.
The maintenance anomaly ("service" message on the display) means that the equipment has more than 2100 hours of service. This anomaly does not interfere with the use of the equipment and is a reminder to carry out the maintenance tasks duly identified in the instruction manual. You must maintain the equipment and then restart the time counter (access through the Technical Menu) to eliminate the fault message.
The maintenance anomaly ("service" message on the display) means that the equipment has more than 2100 hours of service. This anomaly does not interfere with the use of the equipment and is a reminder to carry out the maintenance tasks duly identified in the instruction manual. You must maintain the equipment and then restart the time counter (access through the Technical Menu) to eliminate the fault message.
The maintenance anomaly ("service" message on the display) means that the equipment has more than 2100 hours of service. You must maintain the equipment and then restart the time counter (access through the Technical Menu) to eliminate the fault message.
You should check the water tank thermostat, see if the pump is working and the drawers are open.
You should check the water tank thermostat, see if the pump is working and the drawers are open.
If your equipment shows error A16, you should check the water pressure with the installer. If there is excess pressure (> 2.5bar) anomaly appears, if it is with pressure higher than 2.9bar it gives error. Check with the installer for the correct pressure for your system. In order to establish the correct pressure in the system, reset the error. If this persists, contact your service representative.
If your equipment shows error A16, you should check the water pressure with the installer. If there is excess pressure (> 2.5bar) anomaly appears, if it is with pressure higher than 2.9bar it gives error. Check with the installer for the correct pressure for your system. In order to establish the correct pressure in the system, reset the error. If this persists, contact your service representative.
If error A15 arises, check for pellets. If you have pellets, the sensors may be poorly tuned and you should contact the service center. If the equipment does not have a pellet level sensor, you must disable the sensor. This option is valid only for boiler equipment with external silo.
If error A11 appears, check the connection to the endless motor. If you do not check for any anomalies, contact the service center, as the motor may be damaged.
If error A11 appears, check the connection to the endless motor. If you do not check for any anomalies, contact the service center, as the motor may be damaged.
If error A11 appears, check the connection to the endless motor. If you do not check for any anomalies, contact the service center, as the motor may be damaged.
If error A11 appears, check the connection to the endless motor. If you do not check for any anomalies, contact the service center, as the motor may be damaged.
When error A10 appears, check the resistance connection. If there is no problem with it, you must change the resistance as it will be burned, as well as proceed with some sensitivity adjustments. Please contact technical support.
When error A10 appears, check the resistance connection. If there is no problem with it, you must change the resistance as it will be burned, as well as proceed with some sensitivity adjustments. Please contact technical support.
When error A10 appears, check the resistance connection. If there is no problem with it, you must change the resistance as it will be burned, as well as proceed with some sensitivity adjustments. Please contact technical support.
When error A10 appears, check the resistance connection. If there is no problem with it, you must change the resistance as it will be burned, as well as proceed with some sensitivity adjustments. Please contact technical support.
If error A09 appears, check the probe connection. If it is done correctly, call for service.
If error A09 appears, check the probe connection. If it is done correctly, call for service.
If error A09 appears, check the probe connection. If it is done correctly, call for service.
If error A09 appears, check the probe connection. If it is done correctly, call for service.
When error A08 appears, check the extractor-plate connection as well as cleaning the smokebox and the extractor fan. If the plugs are well connected and the extractor cleaned, call for service.
When error A08 appears, check the extractor-plate connection as well as cleaning the smokebox and the extractor fan. If the plugs are well connected and the extractor cleaned, call for service.
When error A08 appears, check the extractor-plate connection as well as cleaning the smokebox and the extractor fan. If the plugs are well connected and the extractor cleaned, call for service.
When error A08 appears, check the extractor-plate connection as well as cleaning the smokebox and the extractor fan. If the plugs are well connected and the extractor cleaned, call for service.
Close the door, or check the bearing fit and reset the error. In case of error please contact technical assistance.
Close the door, or check the bearing fit and reset the error. In case of error please contact technical assistance.
Close the door, or check the bearing fit and reset the error. In case of error please contact technical assistance.
Close the door, or check the bearing fit and reset the error. In case of error please contact technical assistance.
Error A06 can be caused by lack of cleaning, or obstruction, in the equipment and the exhaust pipe. You should clean it. If it persists, the air mass sensor will be damaged, call for service or the installer.
Error A06 can be caused by lack of cleaning, or obstruction, in the equipment and the exhaust pipe. You should clean it. If it persists, the air mass sensor will be damaged, call for service or the installer.
Error A06 can be caused by lack of cleaning, or obstruction, in the equipment and the exhaust pipe. You should clean it. If it persists, the air mass sensor will be damaged, call for service or the installer.
Error A05 in most cases is caused by lack of maintenance or by a non-compliant chimney, make sure that both the equipment and the chimney are clean and unobstructed. The chimney should not have curves at 90º nor horizontal tube. Check that the door is properly closed and reset the error. After the above checks, if the error persists you should call the service or the installer.
Error A05 in most cases is caused by lack of maintenance or by a non-compliant chimney, make sure that both the equipment and the chimney are clean and unobstructed. The chimney should not have curves at 90º nor horizontal tube. Check that the door is properly closed and reset the error. After the above checks, if the error persists you should call the service or the installer.
Error A05 in most cases is caused by lack of maintenance or by a non-compliant chimney, make sure that both the equipment and the chimney are clean and unobstructed. The chimney should not have curves at 90º nor horizontal tube. Check that the door is properly closed and reset the error. After the above checks, if the error persists you should call the service or the installer.
Error A05 in most cases is caused by lack of maintenance or by a non-compliant chimney, make sure that both the equipment and the chimney are clean and unobstructed. The chimney should not have curves at 90º nor horizontal tube. Check that the door is properly closed and reset the error. After the above checks, if the error persists you should call the service or the installer.
When Error A04 appears, you should check:
1. The smoke probe (may be dirty);
2. If the pellet recipe is adjusted to its installation and the pellet in use (use certified pellet);
3. Conformity and cleanliness of the chimney - there should be no curves at 90º nor horizontal tube.
If you have checked all the previous points and the error persists, you must exchange the smoke probe in the official service of the mark.
When Error A04 appears, you should check:
1. The smoke probe (may be dirty);
2. If the pellet recipe is adjusted to its installation and the pellet in use (use certified pellet);
3. Conformity and cleanliness of the chimney - there should be no curves at 90º nor horizontal tube.
If you have checked all the previous points and the error persists, you must exchange the smoke probe in the official service of the mark.
When Error A04 appears, you should check:
1. The smoke probe (may be dirty);
2. If the pellet recipe is adjusted to its installation and the pellet in use (use certified pellet);
3. Conformity and cleanliness of the chimney - there should be no curves at 90º nor horizontal tube.
If you have checked all the previous points and the error persists, you must exchange the smoke probe in the official service of the mark.
When Error A04 appears, you should check:
1. The smoke probe (may be dirty);
2. If the pellet recipe is adjusted to its installation and the pellet in use (use certified pellet);
3. Conformity and cleanliness of the chimney - there should be no curves at 90º nor horizontal tube.
If you have checked all the previous points and the error persists, you must exchange the smoke probe in the official service of the mark.
The error A03 may be caused by:
1. Excess temperature in pellet tank (advise: check pellet recipe (decrease load);
2. Tangential fan malfunction;
3. Problems related to electric current (voltage drops). In this case, it is advised to check the supply voltage and if necessary to install a UPS or, in the last case, the thermostat may be damaged.
The error A03 may be caused by:
1. Excess temperature in pellet tank (advise: check pellet recipe (decrease load);
2. Tangential fan malfunction;
3. Problems related to electric current (voltage drops). In this case, it is advised to check the supply voltage and if necessary to install a UPS or, in the last case, the thermostat may be damaged.
The error A03 may be caused by:
1. Excess temperature in pellet tank (advise: check pellet recipe (decrease load);
2. Tangential fan malfunction;
3. Problems related to electric current (voltage drops). In this case, it is advised to check the supply voltage and if necessary to install a UPS or, in the last case, the thermostat may be damaged.
The error A03 may be caused by:
1. Excess temperature in pellet tank (advise: check pellet recipe (decrease load);
2. Tangential fan malfunction;
3. Problems related to electric current (voltage drops). In this case, it is advised to check the supply voltage and if necessary to install a UPS or, in the last case, the thermostat may be damaged.
You should check if you have pellets in the tank. If there are, the endless motor must be clogged. To unlock it, you must:
1. Remove the plug from the mains;
2. Remove the burner;
3. Use a fine iron or screwdriver to insert into the auger channel in continuous (non-abrupt) movements to try to unravel;
4. Remove the covers and the worm motor must shake (right / left, up / down) to help clear it.
You should check if you have pellets in the tank. If there are, the endless motor must be clogged. To unlock it, you must:
1. Remove the plug from the mains;
2. Remove the burner;
3. Use a fine iron or screwdriver to insert into the auger channel in continuous (non-abrupt) movements to try to unravel;
4. Remove the covers and the worm motor must shake (right / left, up / down) to help clear it.
You should check if you have pellets in the tank. If there are, the endless motor must be clogged. To unlock it, you must:
1. Remove the plug from the mains;
2. Remove the burner;
3. Use a fine iron or screwdriver to insert into the auger channel in continuous (non-abrupt) movements to try to unravel;
4. Remove the covers and the worm motor must shake (right / left, up / down) to help clear it.
You should check if you have pellets in the tank. If there are, the endless motor must be clogged. To unlock it, you must:
1. Remove the plug from the mains;
2. Remove the burner;
3. Use a fine iron or screwdriver to insert into the auger channel in continuous (non-abrupt) movements to try to unravel;
4. Remove the covers and the worm motor must shake (right / left, up / down) to help clear it.
Set of checks to be done: Check that the deposit is empty. If you have pellets, it may be happening:
1. Burned resistance (check that the glass is hot)
2. The burner may be misplaced or obstructed (see instruction manual)
3. The worm may be blocked. To unlock it you must: unplug the power; remove the burner; arrange a fine iron or a screwdriver and insert it into the channel of the worm in continuous (not rough) movements to try to unravel; (right / left, up / down) to help clear the task loads of pellets can assist (only available when off-set).
Set of checks to be done: Check that the deposit is empty. If you have pellets, it may be happening:
1. Burned resistance (check that the glass is hot)
2. The burner may be misplaced or obstructed (see instruction manual)
3. The worm may be blocked. To unlock it you must: unplug the power; remove the burner; arrange a fine iron or a screwdriver and insert it into the channel of the worm in continuous (not rough) movements to try to unravel; (right / left, up / down) to help clear the task loads of pellets can assist (only available when off-set).
Set of checks to be done: Check that the deposit is empty. If you have pellets, it may be happening:
1. Burned resistance (check that the glass is hot)
2. The burner may be misplaced or obstructed (see instruction manual)
3. The worm may be blocked. To unlock it you must: unplug the power; remove the burner; arrange a fine iron or a screwdriver and insert it into the channel of the worm in continuous (not rough) movements to try to unravel; (right / left, up / down) to help clear the task loads of pellets can assist (only available when off-set).
Set of checks to be done: Check that the deposit is empty. If you have pellets, it may be happening:
1. Burned resistance (check that the glass is hot)
2. The burner may be misplaced or obstructed (see instruction manual)
3. The worm may be blocked. To unlock it you must: unplug the power; remove the burner; arrange a fine iron or a screwdriver and insert it into the channel of the worm in continuous (not rough) movements to try to unravel; (right / left, up / down) to help clear the task loads of pellets can assist (only available when off-set).
You should check if the baffle plate is well positioned and that the register is in tune. Sometimes the registration will need to be lubricated - you can use copper mass. In the latter case it may be necessary to change the register (tuning system).«
The ambient noise caused by the equipment results both from its ventilation system and from the constituent parts of the chimney and fireplace, as well as its method of installation (insulated or not, insulated or not, with respect to distances to the appliance, ambient acoustics of the room of burning, among others). In short, it is natural that the equipment has different ambient noise that in the limit cause a distinct hearing sensation, however, not above the amount stipulated by law. If the noise is sporadic and very annoying please inform technical assistance for on-site analysis.
Corrosion phenomena are spontaneous and natural, however, their propagation / extension velocity can be accelerated if:
1. The location of the installation, as well as the composition of the atmosphere in which it is installed, are not suitable for installation - locations containing chemicals in the atmosphere, saline environments (for example, coastal dwellings) or high relative humidity levels are considered inadequate;
2. The type of fuel is not suitable - the use of firewood with high humidity, above 20%, or consisting of agglomerated derivatives, including resins, adhesives, among others is 100% discouraged;
3. There is a lack of insulation - not the insulation of the heat exchanger, as well as its peripherals (eg chimney), the presence of a high level of relative humidity which, over time, causes corrosion.
4. Maintenance / cleaning is carried out using aggressive chemicals capable of breaking the paint promoted by the cure.
5. Cure is poorly performed or not done at all;
The conjugation of one or more phenomena, previously explicit, or otherwise, leads to the production of corrosion on the metal surface.
In this type of situation, it is especially recommended to install the installation with the previously mentioned points, as well as, the equipment is protected with anticorrosive products for this purpose, especially during times of operation. As a suggestion, it is indicated the application of graphite greases indicated for high temperatures with function of lubrication and anti-corrosion protection.
Corrosion phenomena are spontaneous and natural, however, their propagation / extension velocity can be accelerated if:
1. The location of the installation, as well as the composition of the atmosphere in which it is installed, are not suitable for installation - locations containing chemicals in the atmosphere, saline environments (for example, coastal dwellings) or high relative humidity levels are considered inadequate;
2. The type of fuel is not suitable - the use of firewood with high humidity, above 20%, or consisting of agglomerated derivatives, including resins, adhesives, among others is 100% discouraged;
3. There is a lack of insulation - not the insulation of the heat exchanger, as well as its peripherals (eg chimney), the presence of a high level of relative humidity which, over time, causes corrosion.
4. Maintenance / cleaning is carried out using aggressive chemicals capable of breaking the paint promoted by the cure.
5. Cure is poorly performed or not done at all;
The conjugation of one or more phenomena, previously explicit, or otherwise, leads to the production of corrosion on the metal surface.
In this type of situation, it is especially recommended to install the installation with the previously mentioned points, as well as, the equipment is protected with anticorrosive products for this purpose, especially during times of operation. As a suggestion, it is indicated the application of graphite greases indicated for high temperatures with function of lubrication and anti-corrosion protection.
At the first use of the stove the paint is cured, which can give rise to the production of additional fumes and if you touch the equipment can mark the same. For the cure to take place completely, it takes 30 minutes of burning to more than 200ºC.
At the first use of the stove the paint is cured, which can give rise to the production of additional fumes and if you touch the equipment can mark the same. For the cure to take place completely, it takes 30 minutes of burning to more than 200ºC.
At the first use of the stove the paint is cured, which can give rise to the production of additional fumes and if you touch the equipment can mark the same. For the cure to take place completely, it takes 30 minutes of burning to more than 200ºC.
If your equipment has condensation, a kind of black viscous liquid that runs on the walls of the unit, you have to check the following points:
1. If the location of the installation, as well as the composition of the atmosphere in which it is installed, is appropriate for its installation - locations containing chemicals in its atmosphere, saline environments (eg coastal dwellings) or high relative humidity are considered inadequate;
2. If the type of fuel is suitable - the use of firewood with high humidity, above 20%, or consisting of agglomerate derivatives, including resins, adhesives, among others is 100% discouraged;
3. If there is lack of insulation, or no use of anti-condensation devices. Failure to insulate the heat exchanger and its peripherals enhances the presence of a high level of relative humidity which, over time, creates creosote and corrosion.
4. If you have protection devices. The drain regulator should be closing at 80 ° C, there should be an anti-condensation valve (the closed water inlet must be cut off at less than 55 ° C) and a well-adjusted pump that should only start at 60 ° C;
5. Dimensioning - If the equipment is heating an oversized power against its capacity, it can cause high temperature differences, which can lead to condensation problems.
The conjugation of one or more phenomena of the previously explicit ones, or others, propitiates the production in the combustion chamber of creosote / tar with great intensity.
When the pump goes into operation at a low temperature, the probability of the equipment creating condensation is very high because of the dew point. When the installations are very large there may be a need to install an anti-condensation valve. You should set the pump on temperature to 50 ° C.
It should purge the installation, check the speed of the pump and increase if possible. Points to check if the installation purge does not solve:
1 - Are non-heated radiators far from the heat source? The pump may not be sufficient for installation size or it is oversized.
2- What distribution pipe does the diameter have? Is it the same throughout the facility? It must follow the manufacturer's instructions and calculate it so as not to impair circulation.
At first use of the equipment the paint is cured, which can give rise to the production of additional fumes. If this is the case, you should air the compartment by opening the windows and doors to the outside. For the cure to take place completely, it takes 30 minutes to burn to more than 200ºC.
At first use of the equipment the paint is cured, which can give rise to the production of additional fumes. If this is the case, you should air the compartment by opening the windows and doors to the outside. For the cure to take place completely, it takes 30 minutes to burn to more than 200ºC.
At first use of the equipment the paint is cured, which can give rise to the production of additional fumes. If this is the case, you should air the compartment by opening the windows and doors to the outside. For the cure to take place completely, it takes 30 minutes to burn to more than 200ºC.
At first use of the equipment the paint is cured, which can give rise to the production of additional fumes. If this is the case, you should air the compartment by opening the windows and doors to the outside. For the cure to take place completely, it takes 30 minutes to burn to more than 200ºC.
At first use of the equipment the paint is cured, which can give rise to the production of additional fumes. If this is the case, you should air the compartment by opening the windows and doors to the outside. For the cure to take place completely, it takes 30 minutes to burn to more than 200ºC.
At first use of the equipment the paint is cured, which can give rise to the production of additional fumes. If this is the case, you should air the compartment by opening the windows and doors to the outside. For the cure to take place completely, it takes 30 minutes to burn to more than 200ºC.
At first use of the equipment the paint is cured, which can give rise to the production of additional fumes. If this is the case, you should air the compartment by opening the windows and doors to the outside. For the cure to take place completely, it takes 30 minutes to burn to more than 200ºC.
You must adjust the Airflow (lpm) and Fumes extractor (rpm) parameters in the Activation phase and ON phase. You can also adjust the flame in the item Fumes Extractor Offset (both on activation and on power). It may be necessary to apply a log to the stack to reduce overdraft.
You must adjust the Airflow (lpm) and Fumes extractor (rpm) parameters in the Activation phase and ON phase. You can also adjust the flame in the item Fumes Extractor Offset (both on activation and on power). It may be necessary to apply a log to the stack to reduce overdraft.
If your equipment is burning with low intensity you should check that the chimney is clean and without any obstruction. When the houses are very isolated, it is necessary to place air intake from the exterior so that there is always depression, thus increasing the intensity of the flame. The wood in use should not exceed 20% moisture because firewood with a high percentage of moisture will burn more slowly. The insert must be thoroughly heated before closing the combustion air control.
If your equipment is burning with low intensity you should check that the chimney is clean and without any obstruction. When the houses are very isolated, it is necessary to place air intake from the exterior so that there is always depression, thus increasing the intensity of the flame. The wood in use should not exceed 20% moisture because firewood with a high percentage of moisture will burn more slowly. The insert must be thoroughly heated before closing the combustion air control.
When opening the door, you must open the chimney register (when applicable) and do not open the door all at once, open one a little for depression and then the rest to fill. It should guarantee an air inlet of 100 cm2 in the pladour or masonry coating as this will allow air to enter the back in the primary air register. Without air, the stove will have difficulty drawing and difficult to burn when it is cold. You must ensure that the installation of the chimney complies with the instruction manual.
When opening the door, you must open the chimney register (when applicable) and do not open the door all at once, open one a little for depression and then the rest to fill. It should guarantee an air inlet of 100 cm2 in the pladour or masonry coating as this will allow air to enter the back in the primary air register. Without air, the stove will have difficulty drawing and difficult to burn when it is cold. You must ensure that the installation of the chimney complies with the instruction manual.
You should check the dosage through the Settings - Pellet Recipe menu. Fine tune the stove by adjusting the required parameters and checking that the equipment and the chimney are clean.
You should check the dosage through the Settings - Pellet Recipe menu. Fine tune the salamander by adjusting the required parameters and checking that the equipment and the chimney are clean.
You should check the dosage through the Settings - Pellet Recipe menu. Fine tune the stove by adjusting the required parameters and checking that the equipment and the chimney are clean.
You should check that the equipment has been sized according to the needs of your home. You can increase the heating temperature, if necessary, and check the dosage of pellets. To avoid leakage, the piping must be insulated and ensure that the equipment is cleaned in accordance with the operating instructions in a timely manner. In this case, there may be a problem in regulating the hydraulic pressure of the appliance or in the temperature of gases (in both cases excessive values). Please regularize the ancillary points and in case the situation persists contact your installer.
You should check that the equipment has been sized according to the needs of your home. You can increase the heating temperature, if necessary, and check the dosage of pellets. To avoid leakage, the piping must be insulated and ensure that the equipment is cleaned in accordance with the operating instructions in a timely manner. In this case, there may be a problem in regulating the hydraulic pressure of the appliance or in the temperature of gases (in both cases excessive values). Please regularize the ancillary points and in case the situation persists contact your installer.
Check that the equipment has been well dimensioned according to the needs of your dwelling relative to the number of elements, tubing etc. In relation to the hydraulic connections of the stove, the return and return must be crossed and the pump must always be placed in the return. Another important factor is whether you are using enough wood for your stove according to the instruction manual.
Check that the equipment has been well dimensioned according to the needs of your dwelling relative to the number of elements, tubing etc. In relation to the hydraulic connections of the stove, the return and return must be crossed and the pump must always be placed in the return. Another important factor is whether you are using enough wood for your stove according to the instruction manual.
For greater thermal comfort you will need to check if your equipment is sized according to the space to be heated, if it is insulated and if the necessary firewood load is being used (according to the instruction manual). If you are channeling the hot air outlets of the stove, the heat carried by this means will cause a decrease of the heat felt in the room where it is inserted.
For greater thermal comfort you will need to check if your equipment is sized according to the space to be heated, if it is insulated and if the necessary firewood load is being used (according to the instruction manual). If you are channeling the hot air outlets of the stove, the heat carried by this means will cause a decrease of the heat felt in the room where it is inserted.
You should use certified pellets with a low percentage of humidity and if the pellet recipe is out of order you should reduce the dosage of pellets and if necessary increase the rotation of the extractor. The chimney must comply with the instructions given in the operating instructions. The user must perform cleaning and maintenance of the equipment and periodically clean the chimney at least once a year.
You should use certified pellets with a low percentage of humidity and if the pellet recipe is out of order you should reduce the dosage of pellets and if necessary increase the rotation of the extractor. The chimney must comply with the instructions given in the operating instructions. The user must perform cleaning and maintenance of the equipment and periodically clean the chimney at least once a year.
You should use certified pellets with a low percentage of humidity and if the pellet recipe is out of order you should reduce the dosage of pellets and if necessary increase the rotation of the extractor. The chimney must comply with the instructions given in the operating instructions. The user must perform cleaning and maintenance of the equipment and periodically clean the chimney at least once a year.
The wood of cork, olive and oak when very humid. These logs, called hardwoods, do not burn as easily as pine or eucalyptus. Wood should only be used if it is very dry, with a maximum of 20% humidity to burn more easily and not to create condensation. If your glass is still dirty, you should increase the flame intensity by opening the air regulator and the chimney (when applicable). You should periodically clean the chimney (at least once a year).
The wood of cork, olive and oak when very humid. These logs, called hardwoods, do not burn as easily as pine or eucalyptus. Wood should only be used if it is very dry, with a maximum of 20% humidity to burn more easily and not to create condensation. If your glass is still dirty, you should increase the flame intensity by opening the air regulator and the chimney (when applicable). You should periodically clean the chimney (at least once a year).
The wood of cork, olive and oak when very humid. These logs, called hardwoods, do not burn as easily as pine or eucalyptus. Wood should only be used if it is very dry, with a maximum of 20% humidity to burn more easily and not to create condensation. If your glass is still dirty, you should increase the flame intensity by opening the air regulator and the chimney (when applicable). You should periodically clean the chimney (at least once a year).
The chimney of the machine must be tight, have at least 2 m height, or height required to secure a vacuum of -12 Pa to 1 m height of the chimney base. Serve just one piece of equipment, climb 0.5 m above the top of the house, or any obstacle within a radius of 3 m. It must be insulated and stop an anti-wind terminal. It must not have more than 2 curves of 45º and must finish vertically. The installation site must have an exterior opening of at least 100 cm2. An inspection tee must be integrated in the base of the chimney and must comply with the diameter stated in the instruction manual. The presence of extractors in the burning room may impair the free flow of gases. If it is larger than 4m it is advisable to increase the diameter of the chimney by the following commercial diameter.
The chimney of the machine must be tight, have at least 2 m height, or height required to secure a vacuum of -12 Pa to 1 m height of the chimney base. Serve just one piece of equipment, climb 0.5 m above the top of the house, or any obstacle within a radius of 3 m. It must be insulated and stop an anti-wind terminal. It must not have more than 2 curves of 45º and must finish vertically. The installation site must have an exterior opening of at least 100 cm2. An inspection tee must be integrated in the base of the chimney and must comply with the diameter stated in the instruction manual. The presence of extractors in the burning room may impair the free flow of gases. If it is larger than 4m it is advisable to increase the diameter of the chimney by the following commercial diameter.
The chimney of the machine must be tight, have at least 2 m height, or height required to secure a vacuum of -12 Pa to 1 m height of the chimney base. Serve just one piece of equipment, climb 0.5 m above the top of the house, or any obstacle within a radius of 3 m. It must be insulated and stop an anti-wind terminal. It must not have more than 2 curves of 45º and must finish vertically. The installation site must have an exterior opening of at least 100 cm2. An inspection tee must be integrated in the base of the chimney and must comply with the diameter stated in the instruction manual. The presence of extractors in the burning room may impair the free flow of gases. If it is larger than 4m it is advisable to increase the diameter of the chimney by the following commercial diameter.
The chimney of the machine must be tight, have at least 2 m height, or height required to secure a vacuum of -12 Pa to 1 m height of the chimney base. Serve just one piece of equipment, climb 0.5 m above the top of the house, or any obstacle within a radius of 3 m. It must be insulated and stop an anti-wind terminal. It must not have more than 2 curves of 45º and must finish vertically. The installation site must have an exterior opening of at least 100 cm2. An inspection tee must be integrated in the base of the chimney and must comply with the diameter stated in the instruction manual. The presence of extractors in the burning room may impair the free flow of gases. If it is larger than 4m it is advisable to increase the diameter of the chimney by the following commercial diameter.
In order to achieve a good installation, at least 2 meters of metal chimney tube with the same diameter as the smoke outlet of the stove must be applied vertically and must pass the summit of its dwelling at least 1 m. Following this section, it is permissible to use piping elements with a maximum inclination of 45 °. The pipe should be insulated, especially when chimneys are outside or when installed in very cold areas. When the houses are very isolated they must put in the air intake from the outside so there is always depression. The chimney dome / hat should allow good air circulation. Under nominal operating conditions, the drawdown of the flue gases should cause a depression of 12 Pa above the chimney neck. It should also take into account the geographical conditions in the housing area (altitude, sun exposure, direction and wind) and ensure proper cleaning of the chimney annually.
In order to achieve a good installation, at least 2 meters of metal chimney tube with the same diameter as the smoke outlet of the stove must be applied vertically and must pass the summit of its dwelling at least 1 m. Following this section, it is permissible to use piping elements with a maximum inclination of 45 °. The pipe should be insulated, especially when chimneys are outside or when installed in very cold areas. When the houses are very isolated they must put in the air intake from the outside so there is always depression. The chimney dome / hat should allow good air circulation. Under nominal operating conditions, the drawdown of the flue gases should cause a depression of 12 Pa above the chimney neck. It should also take into account the geographical conditions in the housing area (altitude, sun exposure, direction and wind) and ensure proper cleaning of the chimney annually.
In order to achieve a good installation, at least 2 meters of metal chimney tube with the same diameter as the smoke outlet of the stove must be applied vertically and must pass the summit of its dwelling at least 1 m. Following this section, it is permissible to use piping elements with a maximum inclination of 45 °. The pipe should be insulated, especially when chimneys are outside or when installed in very cold areas. When the houses are very isolated they must put in the air intake from the outside so there is always depression. The chimney dome / hat should allow good air circulation. Under nominal operating conditions, the drawdown of the flue gases should cause a depression of 12 Pa above the chimney neck. It should also take into account the geographical conditions in the housing area (altitude, sun exposure, direction and wind) and ensure proper cleaning of the chimney annually.